Outside of work, I’ve been working with a professional in an unrelated field.
This has given me the opportunity to sit on the other side of the table.
I’ve been the client instead of the service provider.
Our first relationship went south 😞, so we’re starting over with a competitor.
And I’ve come away with clarity on something important.
As an expert in a given field, it’s easy to get lost in what you already know.
You’ve seen it all, and have all the answers.
You don’t need to listen to your client, because you already know what you need.
This doesn’t end well!
There’s no replacement for an attitude of curiosity.
And from a client’s perspective, it feels so much better to be listened to, and advised. That’s a lot different than being told.
I’m going to try to remember that 😉
-Brian Schoolcraft